We really look forward to meeting you at your appointment. Before we can meet, please read the following to make the best out of your appointment :)
Also, don't forget to read the Covid-19 Page for our Covid-19 Policies and to find the Covid-19 Intake Form
Also, don't forget to read the Covid-19 Page for our Covid-19 Policies and to find the Covid-19 Intake Form
Deposits:
A deposit is required prior to your appointment time and day to secure your spot. If a deposit has not been received, your appointment will automatically be canceled and opened to the public to book. Deposits must be sent the day of receiving the text to confirm the appointment. I will not be holding any appointments as it is first come first serve. If you are purchasing a package for any service, the full payment must be made (under $800). Payments can only be split into 2 if over $800. Packages of 3 must be paid in full.
Cancellations and No Shows:
If you have booked an appointment for a certain time and day but cancel within 24 hours of your appointment or do not show up at all to your appointment (no text, call, DM, email) your deposit will be lost and a deposit will be required again when rescheduling your appointment.
If you have bought a package for any service, a deduction of $50 + tax will come out of the amount paid up front for all fairness to everyone else booking. The balance must be paid off to book your next appointment again.
Late to an Appointment:
I understand that traffic can be brutal sometimes and weather conditions can make you late. The client after you has booked an appointment that best suits their availability. Here is the structure to if you show up late to an appointment:
10 Mins Late- A Late Fee of $20 + Tax
15 Mins Late- Removal of largest body part being lasered. (Will be noted as complete). Treatment cut down short if getting other services done.
20 Mins Late- Cancelation of appointment and a Fee will be required to book (Fee will be determined based on the length of the appointment -$30 or more + Tax)
A deposit is required prior to your appointment time and day to secure your spot. If a deposit has not been received, your appointment will automatically be canceled and opened to the public to book. Deposits must be sent the day of receiving the text to confirm the appointment. I will not be holding any appointments as it is first come first serve. If you are purchasing a package for any service, the full payment must be made (under $800). Payments can only be split into 2 if over $800. Packages of 3 must be paid in full.
Cancellations and No Shows:
If you have booked an appointment for a certain time and day but cancel within 24 hours of your appointment or do not show up at all to your appointment (no text, call, DM, email) your deposit will be lost and a deposit will be required again when rescheduling your appointment.
If you have bought a package for any service, a deduction of $50 + tax will come out of the amount paid up front for all fairness to everyone else booking. The balance must be paid off to book your next appointment again.
Late to an Appointment:
I understand that traffic can be brutal sometimes and weather conditions can make you late. The client after you has booked an appointment that best suits their availability. Here is the structure to if you show up late to an appointment:
10 Mins Late- A Late Fee of $20 + Tax
15 Mins Late- Removal of largest body part being lasered. (Will be noted as complete). Treatment cut down short if getting other services done.
20 Mins Late- Cancelation of appointment and a Fee will be required to book (Fee will be determined based on the length of the appointment -$30 or more + Tax)
Arriving to your Appointment:
-Please park on the road (anywhere) and NOT our driveway. The garage and driveway are constantly being used.
-Please remain seated in your car until you have not received the go ahead to approach the entrance.
-Based off of how the weather is, we will either be using the backyard entrance or the side door entrance. You will receive a text explaining which entrance is to be used the day of your appointment.
-Both of these are located on the left side (furthest from the front door) of the house. The side door leads into the garage. If using the backyard, go through the gate (yes, into the backyard), walk along the backyard and come down the stairs going into the basement. You can ring the bell when you arrive (please do not knock on the door/glass). If the gate is closed, you can pull it towards you and unlock it by pulling on the latch.
Refunds:
Once you have paid for a package, you will not get a refund. The amount paid can be put towards other services or can be exchanged for a different package.
If you have used up sessions from your package of Laser Hair Removal, the amount credited will be according to the package you bought. Promos and Deals will not be applied when giving a credit (So if you bought something at a Promo price, it will have been voided for not completing your full package). If you bought 6 or more, the per session price will change to the packages done (3, 6 or 9) and the remaining per sessions will be considered as one session.
________________________________________________________________________________
Example: You bought 6 sessions of a body part and have used 5 sessions and will not be using the 6th session. Your total put towards laser then will be the package of 3 plus the 2 per sessions.
Paid: $600
Amount used: 3 Session Package ($100 with the promo price) =$300
2 Per sessions ($125 regular price) =$250
Total Amount Used: $550
Amount to be credited: $50
________________________________________________________________________________
If you have bought a package of 3 sessions, the sessions used will all be considered per sessions and you will get credited back the remaining balance.
Payment Plans:
Many places have a payment plan set so that the payment for the service has been paid in full before booking you in for your appointment.
I understand paying up front for a large sum can be very hard and this is why I make a payment plan with you (over $800). The first payment must be made to book you in for your services. The second payment will be discussed over the phone, via text or in person.
Preparing for your appointment:
Please make sure to show up with no makeup on the day of your facial or your face and neck laser. Time spent to take the makeup off will go towards your service and can cut your service short.
If you are getting laser done, I will no longer be doing touch up shaves. Laser will not work over an area where you have left hair behind. Moving forward, if I have to shave areas that you missed (minus the lower part of the Brazilian area or Upper Back as I understand it's not always easy to reach those areas), there will be a fee to shave before we begin the laser. This fee will be determined by the amount of shaving needed. If you show up not shaved at all to your appointment, your appointment will be canceled and there will be a fee to reschedule.
No Kids:
Due to many problems in the past, kids will not be allowed to attend appointments.
Dogs:
If you are scared or allergic to dogs, please let me know in advance. My mom owns a dog and he is over some days. If you are not okay with dogs, I will not have him over on days of your appointments or will put him away in my room.
Cellphones:
Please have your phone on silent and put away as soon as you walk into the spa room. Attending calls during appointment times not just interrupts your relaxing time but it also slows down my work and it cuts into your appointment time. Spa time is Me time and we want you to make the most of it.
Talking:
I love to talk. Who doesn't? But if it is taking up my time, I will have to tell you that we are running behind on time and I will have to cut down the appointment time. When clients are booked in back to back, it is hard to talk while not working.
-Please park on the road (anywhere) and NOT our driveway. The garage and driveway are constantly being used.
-Please remain seated in your car until you have not received the go ahead to approach the entrance.
-Based off of how the weather is, we will either be using the backyard entrance or the side door entrance. You will receive a text explaining which entrance is to be used the day of your appointment.
-Both of these are located on the left side (furthest from the front door) of the house. The side door leads into the garage. If using the backyard, go through the gate (yes, into the backyard), walk along the backyard and come down the stairs going into the basement. You can ring the bell when you arrive (please do not knock on the door/glass). If the gate is closed, you can pull it towards you and unlock it by pulling on the latch.
Refunds:
Once you have paid for a package, you will not get a refund. The amount paid can be put towards other services or can be exchanged for a different package.
If you have used up sessions from your package of Laser Hair Removal, the amount credited will be according to the package you bought. Promos and Deals will not be applied when giving a credit (So if you bought something at a Promo price, it will have been voided for not completing your full package). If you bought 6 or more, the per session price will change to the packages done (3, 6 or 9) and the remaining per sessions will be considered as one session.
________________________________________________________________________________
Example: You bought 6 sessions of a body part and have used 5 sessions and will not be using the 6th session. Your total put towards laser then will be the package of 3 plus the 2 per sessions.
Paid: $600
Amount used: 3 Session Package ($100 with the promo price) =$300
2 Per sessions ($125 regular price) =$250
Total Amount Used: $550
Amount to be credited: $50
________________________________________________________________________________
If you have bought a package of 3 sessions, the sessions used will all be considered per sessions and you will get credited back the remaining balance.
Payment Plans:
Many places have a payment plan set so that the payment for the service has been paid in full before booking you in for your appointment.
I understand paying up front for a large sum can be very hard and this is why I make a payment plan with you (over $800). The first payment must be made to book you in for your services. The second payment will be discussed over the phone, via text or in person.
Preparing for your appointment:
Please make sure to show up with no makeup on the day of your facial or your face and neck laser. Time spent to take the makeup off will go towards your service and can cut your service short.
If you are getting laser done, I will no longer be doing touch up shaves. Laser will not work over an area where you have left hair behind. Moving forward, if I have to shave areas that you missed (minus the lower part of the Brazilian area or Upper Back as I understand it's not always easy to reach those areas), there will be a fee to shave before we begin the laser. This fee will be determined by the amount of shaving needed. If you show up not shaved at all to your appointment, your appointment will be canceled and there will be a fee to reschedule.
No Kids:
Due to many problems in the past, kids will not be allowed to attend appointments.
Dogs:
If you are scared or allergic to dogs, please let me know in advance. My mom owns a dog and he is over some days. If you are not okay with dogs, I will not have him over on days of your appointments or will put him away in my room.
Cellphones:
Please have your phone on silent and put away as soon as you walk into the spa room. Attending calls during appointment times not just interrupts your relaxing time but it also slows down my work and it cuts into your appointment time. Spa time is Me time and we want you to make the most of it.
Talking:
I love to talk. Who doesn't? But if it is taking up my time, I will have to tell you that we are running behind on time and I will have to cut down the appointment time. When clients are booked in back to back, it is hard to talk while not working.
Hours of Operation
Monday: 4 p.m - 8p.m Tuesday: 4 p.m - 8p.m Wednesday: Closed Thursday: 12 p.m - 4p.m Friday: 12 p.m - 4 p.m Saturday: Closed Sunday: 12 p.m - 8 p.m |